Once your order is submitted, we immediately begin the process of production. Due to the time and personalization involved in each project, we do not offer refunds. If you cannot make a workshop, you can take the kit as a Take Home Kit (we will hold it for 3 months). Rescheduling will result in a $15 studio fee, unless advance notice via email is received 6 hours in advance. Please email us at firstname.lastname@example.org. If you are a no-show for the workshop, you forfeit your payment. Hammer & Stain reserves the right to make any amendments to this policy at any time.